Spa Etiquette

Appointments and Bookings
Please make your appointments as early as possible at the Borneo Rainforest Lodge Spa reception.

Operation Hours
Monday to Sunday, inclusive all public holidays:
10:00hrs - 22:00hrs (Last appointment will be at 21:00hrs)

Mode of Payment
All prices are quoted in Ringgit Malaysia. We accept VISA and Master cards. All prices are inclusive of 6% GST.

Age Limit
Spa is an adult environment. Children must be at least 12 years of age and accompanied by an adult for admission.

Ladies' Spa and Gentlemen's Spa: Minimum age of 16 years and above.

Late Arrivals
We suggest that you arrive at least 15-20 minutes earlier prior to your appointment time. If you arrive late for your appointment, we are unfortunately unable to extend your treatment beyond the agreed time. Your treatment will thus be shortened accordingly.

We recommend that you leave your valuables in the room safe.

Special Health Condition
Please consult our Spa Personnel before booking your treatment if you have high blood pressure, allergies to essential oils or any other special health concerns, so that we may suggest the best way for you to enjoy your spa experience.

Preparing for Your Treatment
We suggest that you should not consume any alcohol or heavy meals before your treatment. Exfoliation treatments should be avoided if you have sunburn.

Cancellation Policy
Please inform at least two hours in advance if you need to cancel or postpone your treatment.

Respectable Conduct
Single Treatment, Spa Treatment, Body Spa Treatment and Couple's Spa Treatment are based on a strictly clean and therapeutic approach. The Management reserves the right to remove any guest(s) from the Spa premises for inappropriate behaviour.

Guest After Care
Massage makes the body systems function more efficiently, speeding up waste removal and the elimination of toxins. Thus, the after-effects may include frequent urination, headaches, thirsty and sleepiness.

Your well-being is important to us - as is your opinion
Although we do our outmost anticipate and meet your needs, we realise that this is an individual experience. Your feedback is always appreciated.

Thank you.